How does Petsocare work for pet shops?

We give you access to a larger customer base by listing your store on our platform. You manage your menu/inventory, receive orders, and prepare them for pickup by delivery drivers.

Benefits of joining:

  • Reach more customers without additional marketing
  • Easy order management through our merchant portal
  • Flexible pricing and promotion options
  • Real-time order tracking and analytics

What do I need to get started?

  • A pet store with valid business registration
  • A mobile device or computer to manage orders
  • A menu or product list with pricing

How do I sign up?

Visit Petsocare Merchant and complete our merchant application. Our onboarding team will guide you step-by-step.

🔧 Need More Help?

Have a question or ran into an issue? We're here for you! Send us a message through our contact form, or email us directly at [email protected].

Love Petsocare? Share it with fellow pet lovers and earn rewards! Learn More...

Not a petsocare merchant ? Check out your help site below!

I'm a Customer

I'm a Pexpert

Most Common Questions ( FAQ )

📦 Orders & Delivery

How do I place an order?

Simply download our app or visit our website, choose a nearby pet shop, browse their products, and place your order. You can track your delivery in real time.

What is the status of my order?

You can check the real-time status of your order by going to the “My Orders” section in the app or website. You'll see updates like:

  • Order Confirmed (store is preparing your items)
  • Out for Delivery (your driver is on the way)
  • Delivered (order has arrived)

    • You’ll also receive push notifications at each stage.

    How long does delivery take?

    Delivery usually takes between 30 to 60 minutes, depending on store availability and distance.

    Can I update or cancel my order after placing it?

    You can update or cancel your order within 5 minutes of placing it. After that, contact support for help

    💳 Payments & Pricing

    What payment methods are accepted?

    We accept major credit/debit cards, Apple Pay, Google Pay, and other digital wallets.

    Are there delivery fees?

    Yes, delivery fees vary by distance and order size. You’ll see the fee clearly before checkout.

    Do you offer discounts or promotions?

    Yes! Keep an eye on our app and email newsletters for exclusive deals and pet-themed promos.

    🛠️ Account & Support

    How do I create an account?

    Download our app or sign up on our website with your email or social login.

    I have an issue with my order. What should I do?

    Please contact our support team through the app or at [email protected], and we’ll make it right.

    🐾 Pet Lovers’ Questions

    Can I leave reviews for stores or products?

    Yes! We encourage feedback to help improve our service and support your favorite local pet businesses.

    Do you offer services such as grooming, veterinary care, or training?

    Not just yet—but it's coming soon! We're actively working on adding pet grooming, veterinary services, trainers, and more to the platform. Stay tuned!