What is Petsocare?
Petsocare connects pet lovers with local pet shops to get pet food, toys, grooming supplies, and more delivered quickly and reliably.
How does it work?
Browse: Open the app or website and explore nearby pet stores.
Order: Add your favorite pet supplies to your cart and place your order.
Track: Watch your order in real-time from store prep to delivery.
Receive: A delivery driver will bring your order straight to your door—fast and reliable!
💡 Coming Soon: In addition to product delivery, we’re working on launching pet services like grooming, vet visits, and more—all bookable through the app!
🛍️ What Types of Products Can I Order?
We offer a wide selection of pet supplies, including:
- Dog & cat food
- Treats and chews
- Toys and accessories
- Grooming tools and hygiene products
- Aquatic and reptile supplies
- Small animal and bird care essentials
More product categories and exclusive items from local pet shops are added regularly!
👤 Do I Need an Account to Order?
Yes, you’ll need to create an account to place an order. This helps us:
- Provide accurate delivery and tracking
- Save your preferences for faster reordering
- Offer personalized deals and pet care tips
- Keep your information secure
❗What If There's an Issue With My Order?
We’ve got your back. If there’s a problem—like missing items, wrong products, or delivery delays—just:
Open the app or website Go to “Contact” Report the issue directly
- Open the app or website
- Go to “Contact”
- Report the issue directly
Our support team is available 24/7 to assist you with refunds, replacements, or any concerns.
🔧 Need More Help?
Have a question or ran into an issue? We're here for you! Send us a message through our contact form, or email us directly at [email protected].
Not a petsocare customer ? Check out your help site below!
Most Common Questions ( FAQ )
📦 Orders & Delivery
Simply download our app or visit our website, choose a nearby pet shop, browse their products, and place your order. You can track your delivery in real time.
You can check the real-time status of your order by going to the “My Orders” section in the app or website. You'll see updates like:
You’ll also receive push notifications at each stage.
Delivery usually takes between 30 to 60 minutes, depending on store availability and distance.
You can update or cancel your order within 5 minutes of placing it. After that, contact support for help
💳 Payments & Pricing
We accept major credit/debit cards, Apple Pay, Google Pay, and other digital wallets.
Yes, delivery fees vary by distance and order size. You’ll see the fee clearly before checkout.
Yes! Keep an eye on our app and email newsletters for exclusive deals and pet-themed promos.
🛠️ Account & Support
Download our app or sign up on our website with your email or social login.
Please contact our support team through the app or at [email protected], and we’ll make it right.
🐾 Pet Lovers’ Questions
Yes! We encourage feedback to help improve our service and support your favorite local pet businesses.
Not just yet—but it's coming soon! We're actively working on adding pet grooming, veterinary services, trainers, and more to the platform. Stay tuned!