🐾 What Are Referral Credits?
Referral credits are rewards you earn when you invite friends to join Petsocare using your unique referral code or link. When someone signs up using your referral and places their first order, you both receive credits to use on future purchases.
💬 How to Refer
💵 How Much Can I Earn?
Referral rewards may vary by promotion or region. You’ll see the current credit amount in the referral section of the app.
Example: Invite a friend → They get $5 off their first order → You get $5 in credits when they complete their first purchase.
✅ Terms & Conditions
📌 Need Help with Credits?
If you didn’t receive your credit or have a question about how it works, contact our support team via the Contact section in the app, or email us at [email protected].
Simply download our app or visit our website, choose a nearby pet shop, browse their products, and place your order. You can track your delivery in real time.
You can check the real-time status of your order by going to the "My Orders" section in the app or website. You'll see updates like:
You'll also receive push notifications at each stage.
Delivery usually takes between 30 to 60 minutes, depending on store availability and distance.
You can update or cancel your order within 5 minutes of placing it. After that, contact support for help.
Yes! When placing an order, you can choose to schedule it for later. Select your preferred date and time slot from the available options during checkout.
If you are not available, the delivery driver will attempt to contact you. You can also leave delivery instructions in your order notes or contact the store directly to arrange an alternative delivery time.
Yes! Once your order is confirmed and out for delivery, you can track the driver's location in real-time through the "My Orders" section in the app or website.
We accept major credit/debit cards, Apple Pay, Google Pay, and other digital wallets.
Yes, delivery fees vary by distance and order size. You'll see the fee clearly before checkout.
Yes! Keep an eye on our app and email newsletters for exclusive deals and pet-themed promos.
Currently, each order must be paid with a single payment method. However, you can use reward points along with your payment method if available.
Absolutely! We use industry-standard encryption and secure payment processing. Your payment details are never stored on our servers and are handled by trusted payment processors.
Yes! You can save your payment methods securely in your account settings. This allows for faster checkout on future orders.
If you are not satisfied with your order, please contact our support team within 48 hours of delivery. We will work with you to resolve the issue, which may include a refund, replacement, or store credit depending on the situation.
Download our app or sign up on our website with your email or social login.
Please contact our support team through the app or at [email protected], and we'll make it right.
You can update your account information, including email, phone number, and password, by going to your profile settings in the app or website.
Yes! You can save multiple delivery addresses in your account. Simply go to your address book and add new addresses. You can set one as your default for faster checkout.
You can reach our support team through the app by going to the "Contact" section, or email us directly at [email protected]. Our support team is available 24/7 to assist you.
Click on "Forgot Password" on the login page and enter your email address. You will receive a password reset link via email.
A pet profile helps us personalize your shopping experience. You can store your pet's information including name, type, breed, weight, birthdate, and special notes. This helps us recommend products and services tailored to your pet's needs.
Go to "My Pets" in the app or website, click "Add Pet," and fill in your pet's information. You can also upload a photo of your furry friend!
You can add profiles for Dogs, Cats, Birds, Fish, Reptiles, and Small Pets. Each profile can be customized with specific details about your pet.
Yes! You can create multiple pet profiles if you have more than one pet. This allows you to manage each pet's needs separately.
When you have pet profiles set up, we can recommend products based on your pet's type, size, and breed. This makes it easier to find the right food, toys, and accessories for each of your pets.
Yes! You can edit your pet's information at any time by going to "My Pets" and selecting the pet you want to update. You can also delete profiles if needed.
You can book pet grooming, dog boarding, dog walking, and training sessions through our platform. More services like veterinary care are coming soon!
Browse available services from nearby pet stores, select the service you need, choose your preferred date and time, select which pet the service is for, and complete your booking. You'll receive a confirmation once booked.
Yes! You can cancel or reschedule your booking through the "My Bookings" section. Please note that cancellation policies may vary by service provider, and some may require advance notice.
It depends on the service. For grooming and boarding, you typically bring your pet to the store. Some services may offer pickup and drop-off options—check with the specific service provider when booking.
Yes! When booking a service, you can select multiple pets from your pet profiles. Some services may offer discounts for multiple pets.
Requirements vary by service, but generally bring your pet's vaccination records, any special food or medication if needed, and emergency contact information. The service provider will confirm specific requirements when you book.
You can book services based on each store's availability. Most stores allow booking several weeks in advance. Check the calendar when selecting your service to see available dates and times.
Earn points on every purchase! You get 10 points for every $100 spent on products and services. Points can be redeemed for discounts, free delivery, and special rewards.
You can earn points in several ways:
Go to the "Rewards" section in the app or website, browse available rewards, and redeem your points for discounts, free delivery, or special offers. Points are automatically applied at checkout.
Reward points typically expire after 12 months of inactivity. As long as you make purchases or earn points regularly, your points will remain active.
Reward points can usually be combined with most promotions, but some exclusive deals may have restrictions. Check the terms and conditions of each promotion for details.
Your current points balance is displayed in the "Rewards" section of the app or website. You can also see your points history and upcoming expirations there.
Auto-orders allow you to set up recurring deliveries of your pet's favorite products. Never run out of food, treats, or supplies again!
When placing an order, you can select "Set up auto-order" and choose how often you want the items delivered (weekly, bi-weekly, monthly, etc.). You can manage or cancel auto-orders anytime.
Yes! You can modify the frequency, items, or delivery address of your auto-order at any time. You can also pause or cancel it completely through your account settings.
Yes! Auto-orders often come with special discounts and free delivery. Check the product page or checkout to see available auto-order savings.
You will be charged when each auto-order is processed, typically a day before the scheduled delivery date. You'll receive a notification before the charge.
You can skip individual deliveries through your auto-order settings. Simply select the delivery you want to skip, and it will be paused for that cycle only.
We offer a wide selection including dog and cat food, treats, toys, accessories, grooming supplies, aquatic and reptile supplies, bird care essentials, and small animal products. New products are added regularly!
Use the search bar or browse by pet category (Dogs, Cats, Birds, etc.). If you have pet profiles set up, we'll also show personalized recommendations based on your pet's type and breed.
Yes! Click the heart icon on any product to add it to your favorites/wishlist. You can access your saved items anytime from your account.
Product availability is shown on each product page. If an item is out of stock, you'll see a notification, and you may be able to set up a notification for when it's back in stock.
Yes! Product pages display customer reviews and ratings. You can read detailed feedback from other pet owners to help you make informed decisions.
Yes! Each pet store on our platform has its own unique inventory. You can browse multiple stores to find the products you need, or search across all stores.
You can browse stores near you based on your location. Each store shows its distance, ratings, available products, and services. Choose the one that best fits your needs!
Currently, each order is placed with a single store. If you need items from different stores, you'll need to place separate orders. However, you can save items from different stores to your cart and order them separately.
When you enter your delivery address, the app will automatically show only stores that deliver to your location. You can also check each store's delivery area on their store page.
Yes! Each store displays its overall rating and customer reviews. You can read detailed feedback from other customers to help you choose the best store for your needs.
If a store is closed, you'll see a notification on their page. You can browse other nearby stores or check back later. Some stores also allow you to schedule orders for when they reopen.
Yes! We encourage feedback to help improve our service and support your favorite local pet businesses.
Yes! We currently offer grooming, dog boarding, dog walking, and training services. Veterinary services are coming soon! Check the services section to see what's available in your area.
By ordering through Petsocare, you're directly supporting local pet shops in your community! You can also leave positive reviews, share your favorite stores with friends, and participate in local store promotions.
Yes! If you have pet profiles set up, we provide personalized product and service recommendations based on your pet's type, breed, age, and size.
Yes! You can download our mobile app for iOS and Android devices. The app provides a convenient way to order, track deliveries, manage pet profiles, and book services on the go.
Enable push notifications in the app settings and subscribe to our email newsletter. You'll receive updates on new products, exclusive deals, and special promotions.
If you are not satisfied with your order, please contact our support team within 48 hours of delivery. We will work with you to resolve the issue, which may include a return, replacement, or refund depending on the product and situation.
Contact our support team at [email protected] or through the app's contact section. Provide your order number and reason for return. Our team will guide you through the return process.
For health and safety reasons, opened food products, used grooming supplies, and personalized items typically cannot be returned. However, if there's a quality issue, contact support and we'll work with you to find a solution.
Once we receive and process your return, refunds typically appear in your account within 5-10 business days, depending on your payment method.
If you received the wrong item, contact support immediately with your order number. We'll arrange for the correct item to be delivered and collect the incorrect item at no charge to you.
Service bookings follow different policies. If you need to cancel or have an issue with a service, contact support or the service provider directly. Refund policies vary by service type and provider.