🐾 What Are Referral Credits?

Referral credits are rewards you earn when you invite friends to join Petsocare using your unique referral code or link. When someone signs up using your referral and places their first order, you both receive credits to use on future purchases.

💬 How to Refer

  1. Go to the Referral Section in the app or website.
  2. Copy your unique link or code.
  3. Share it via text, email, or social media with your friends.
  4. Once your referral signs up and completes their first order, your credit will be added to your account automatically.

💵 How Much Can I Earn?

Referral rewards may vary by promotion or region. You’ll see the current credit amount in the referral section of the app.

Example: Invite a friend → They get $5 off their first order → You get $5 in credits when they complete their first purchase.

✅ Terms & Conditions

  • Credits are applied automatically at checkout on eligible orders.
  • Credits are non-transferable, non-refundable, and have no cash value.
  • Referral credits typically expire 30 days after being issued (unless stated otherwise).
  • You can only earn credits from new users who sign up and make a valid first purchase using your referral.
  • Abuse or misuse of the referral program may result in credits being revoked or account suspension.

📌 Need Help with Credits?

If you didn’t receive your credit or have a question about how it works, contact our support team via the Contact section in the app, or email us at [email protected].

Most Common Questions ( FAQ )

📦 Orders & Delivery

How do I place an order?

Simply download our app or visit our website, choose a nearby pet shop, browse their products, and place your order. You can track your delivery in real time.

What is the status of my order?

You can check the real-time status of your order by going to the “My Orders” section in the app or website. You'll see updates like:

  • Order Confirmed (store is preparing your items)
  • Out for Delivery (your driver is on the way)
  • Delivered (order has arrived)

    • You’ll also receive push notifications at each stage.

    How long does delivery take?

    Delivery usually takes between 30 to 60 minutes, depending on store availability and distance.

    Can I update or cancel my order after placing it?

    You can update or cancel your order within 5 minutes of placing it. After that, contact support for help

    💳 Payments & Pricing

    What payment methods are accepted?

    We accept major credit/debit cards, Apple Pay, Google Pay, and other digital wallets.

    Are there delivery fees?

    Yes, delivery fees vary by distance and order size. You’ll see the fee clearly before checkout.

    Do you offer discounts or promotions?

    Yes! Keep an eye on our app and email newsletters for exclusive deals and pet-themed promos.

    🛠️ Account & Support

    How do I create an account?

    Download our app or sign up on our website with your email or social login.

    I have an issue with my order. What should I do?

    Please contact our support team through the app or at [email protected], and we’ll make it right.

    🐾 Pet Lovers’ Questions

    Can I leave reviews for stores or products?

    Yes! We encourage feedback to help improve our service and support your favorite local pet businesses.

    Do you offer services such as grooming, veterinary care, or training?

    Not just yet—but it's coming soon! We're actively working on adding pet grooming, veterinary services, trainers, and more to the platform. Stay tuned!