Last Updated: [09.10.2023]

Petsocare LLC (“we” or “us”) respects your privacy and is committed to protecting it through our compliance with this Privacy Notice.  This Privacy Notice applies to your access and use of our website, located at https://petsocare.com/, our branded pages on social media services, and our mobile app (collectively, the “Site”). This Privacy Notice is incorporated into and is subject to our Terms of Use [https://petsocare.com/terms]  (the “Terms”). 

This Privacy Notice only applies to information collected on the Site and is not intended to fully describe our privacy policies.  It does not, for example, apply to information collected offline or through any website operated by any third party, even if it is linked to or accessible from the Site.  The Privacy Notice describes the information that we gather from you, how we use and disclose your information, and the steps we take to protect your information.  By using the Site, you consent to the privacy practices described in this Privacy Notice.  

1.              The information that we collect about you and how we collect it: 

We collect several types of information from and about users of the Site, which may include certain “Personal Information” (information that can be associated with a specific person and can be used to identify that person, such as name, e-mail address, mailing address, telephone number, date of birth, financial account information, IP address, geolocational information, and other similar types of information), other information that is about you but cannot independently be used to identify you, information about your internet connection, equipment you use to access the Site (including the type of mobile device you use to access the Site) and usage details.  

We collect this information directly from you when you provide it to us, automatically as you navigate through the Site and from third parties, such as our business partners or service providers.

A.            Information you provide:

You may provide us with Personal Information when you fill out forms or fields on the Site; when you register for an account; when you participate in online surveys; when you purchase products or services on the Site or when you contact us or request information about us, this Site or our products or services (whether by email or other means).

Your financial information, such as payment method (credit card number and expiration date), is used and stored by our third-party service provider, Stripe (“Payment Processor”), and the use and storage of that information is governed by our Payment Processor’s Terms of Service available at https://stripe.com/legal/ssa#services-terms and https://stripe.com/legal/ssa#general-terms and Privacy Notice available at https://stripe.com/privacy.   We may from time to time request and receive some of your financial information from our Payment Processor for purposes of completing transactions or protecting against or identifying possible fraudulent transactions.

Some features of our Site allow you to provide content, such as comments or reviews. To the extent permitted by local law, all content submitted to us or third parties in connection with your use of the Site may be retained or used by us indefinitely.

Certain features and functionalities of the Site are based on your location. In order to provide these features and functionalities while you are using your mobile device, we may, with your consent, automatically collect geolocational information from your mobile device or wireless carrier and/or certain third-party service providers (collectively, “Geolocational Information”). Collection of such Geolocational Information occurs only when the Site is running on your device. You may decline to allow us to collect such Geolocational Information, in which case we will not be able to provide certain features or functionalities to you.

B.             Information we automatically collect:

On Our Website

When you visit the Site, or use a third-party website that interacts with our Site, we may automatically receive and record certain information from your computer, web browser or mobile device, including your IP address or other device address or ID, web browser or device type, hardware and software settings and configurations, the web pages or sites that you visit before or after visiting the Site, the pages you view on the Site, your actions on the Site, and the dates and times that you visit, access, or use the Site.    

When you use the Site, we may send one or more cookies (which are small text files containing a string of alphanumeric characters) to your computer or mobile device, to recognize your web browser, help analyze our web page flow, customize our content, measure promotional effectiveness, and promote trust and safety.  You are always free to decline our cookies if your browser permits, although doing so may interfere with your ability to use the Site or certain features of the Site.  We may also use Google Analytics or a similar service that uses cookies to help us analyze how users use the Site.  That use may be subject to the Google Analytics Terms of Use and Google Privacy Policy. Additional information is available here:  http://www.google.com/policies/privacy/partners/.  You have the option to opt out of Google’s use of cookies by visiting http://www.google.com/policies/technologies/ads/ or the Google Analytics Opt-out Browser add-on at https://tools.google.com/dlpage/gaoptout/.

On Our Mobile Application (“the App”)

In addition to the Personal Information, we may automatically collect or receive additional information regarding you and your use of the Site; your interactions with us and our advertising; and information regarding your computer and mobile devices used to access the Site (collectively, the “Other Information”). Such Other Information may include:

From You. Additional information about yourself that you voluntarily provide to us, such as your gender and your product and service preferences.

From Your Activity. We may collect or receive information regarding:

·      IP address, which may consist of a static or dynamic IP address and will sometimes point to a specific identifiable computer or mobile device;

·      browser type and language;

·      referring and exit pages and URLs;

·      date and time; and

·      details regarding your activity on the App, such as search queries and other performance and usage data.

About Your Mobile Device. We may collect or receive information regarding:

·      type of mobile device;

·      advertising Identifier (“IDFA” or “AdID”);

·      operating system and version (e.g., iOS, Android or Windows);

·      carrier; and

·      network type (WiFi, 3G, 4G, LTE).

2.              How we use the information we collect:

From Our Website

●      We generally use the information we collect about you or that you provide to us in order to provide you with information you request from us or to fulfill any other purposes for which you provide such information.

●      We may use Personal Information in any way we may describe to you when you provide such information or for any other purpose with your consent.

●      We may use non-identifying information (including aggregated data) about your use of the Site to understand and analyze the usage trends and preferences of our users, to improve the Site, and to improve fraud detection and information security.

●      We may use your e-mail address or other Personal Information to contact you (a) for administrative purposes such as account recovery or to notify you of changes to this Privacy Notice or other policies or to our services and/or (b) to send you promotional materials about our or our affiliates’ or third parties’ services.  Generally, you can opt out of our communications by contacting us directly at [email protected].  Although your changes are reflected promptly in active user databases, we may retain all information you submit for a variety of purposes, including backups and archiving, prevention of fraud and abuse, and analytics. 

●      We may use information we collect (including automatically or through cookies) to: (a) personalize our services, such as remembering your information so that you will not have to re-enter it during your visit or the next time you visit the Site; (b) provide customized content and information; (c) monitor and analyze the effectiveness of the Site; and (d) monitor aggregate Site usage metrics such as total number of visitors and pages viewed.

From the App

●      We may use both session cookies, which expire once you close the App, and persistent cookies, which stay on your mobile device until you delete them and other technologies to help us collect data and to enhance your experience with the App. Cookies are small text files an app can use to recognize a repeat visitor to the app. We may use cookies for various purposes, including to:

If you do not want us to deploy cookies on the App, you can opt out by setting your mobile device to reject cookies. You can still use the App if you choose to disable cookies, although your ability to use some of the features may be affected.

●      We may share Other Information about your activity on the App with third parties for ad distribution and ad optimization (defined as the tailoring, targeting (i.e., behavioral, contextual, retargeting, analyzing, managing, reporting, and optimizing of ads). These third parties may use cookies, pixel tags (also called web beacons or clear gifs), and/or other technologies to collect Other Information for such purposes. Pixel tags enable us and these third-party advertising companies to recognize a browser’s cookie when a browser visits the site on which the pixel tag is located in order to learn which advertisement brings a user to a given site. In addition, we may receive Other Information from advertisers and/or their service providers such as advertising identifiers, IP addresses, and post-conversion data.

3.              When we disclose your information: 

We may disclose aggregated information about our users, and information that cannot independently be used to identify any individual, without restriction.  We may disclose Personal Information that we collect, or you provide as described in this Privacy Notice:

●      To third parties for business or marketing purposes.  When possible, we provide this information in an aggregated or de-identified way. 

●      To our third-party service providers to provide website development, hosting, data storage, maintenance, credit card processing and other services for us.  

●      If required to do so by law or in the good-faith belief that such action is necessary to take precautions against liability; to comply with various reporting obligations; to protect ourselves from fraudulent, abusive, or unlawful uses or activity; to protect the security or integrity of the Site; to investigate and defend ourselves against any third-party claims or allegations; to assist government enforcement agencies; to comply with state and federal laws; or in response to a court order, judicial or other government subpoena or warrant.

●      To a buyer or other successor in the event of a divestiture, merger, consolidation, or asset sale, whether as a going concern or in the unlikely event of a bankruptcy or similar proceeding.

●      In any way we may describe to you when you provide such information, to fulfill any other purposes for which you provide such information or for any other purpose with your consent.

 

4.              Your Choices:

●      You may, of course, decline to share certain information with us, in which case we may not be able to provide to you some of the features and functionality of the Site. 

●      Once you have registered for an account, you may update, correct, or delete your profile information and preferences at any time.  You may also contact us at [email protected] for assistance with account and/or information deletion. 

●      If you do not wish to receive email offers or newsletters from us, you can opt out of receiving email information from us (except for emails related to [the completion of your registration, change of password], [your purchase of goods or services], [and other] communications essential to your transactions through the Site) by contacting us at [email protected]. Should you opt out, we will promptly honor your request, though we may retain certain information you submit (including in backups or archives) for a variety of purposes, including analytics, the prevention of fraud or abuse and compliance with our legal or regulatory obligations.

 

5.              App Stores; External Websites:

Your app store (e.g., iTunes or Google Play) may collect certain information in connection with your use of the App, such as Personal Information, Payment Information, Geolocational Information, and other usage-based data. We have no control over the collection of such information by a third-party app store, and any such collection or use will be subject to that third party’s applicable privacy policies.

The App may contain links to third-party websites. We have no control over the privacy practices or the content of these websites. As such, we are not responsible for the content or the privacy policies of those third-party websites. You should check the applicable third-party privacy policy and terms of use when visiting any other websites.

6.              Our Commitment to Children’s Privacy:

Protecting the privacy of young children is especially important. For that reason, we do not allow children under 13 years of age to use the Site, we do not knowingly collect or maintain information from persons under 13 years of age, and no part of the Site is directed to persons under 13 years of age.  If you are under 13 years of age, then please do not use or access the Site at any time or in any manner.  If you are a parent or guardian and discover that your child under 13 years of age has provided us with information, please alert us at [email protected].  

7.              Our Commitment to Data Security:

We use certain physical, managerial, and technical safeguards that are designed to protect the integrity and security of your Personal Information; however, no security measures are perfect or impenetrable, so we cannot ensure or warrant the security of any information you transmit to us through the Site, and you do so at your own risk. We also cannot guarantee that your information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.  We are not responsible for circumvention of any privacy settings or security measures contained on the Site.  Even after removal, copies of information that you have posted may remain viewable in cached and archived pages or if other users have copied or stored such information. 

8.              Visitors from Outside the United States:

This Site is controlled and operated by Petsocare LLC in the United States.  If you choose to access the Site from outside the United States, you acknowledge that you will be transferring your information, including Personal Information, outside of those regions to the United States for storage and processing, as necessary to provide to you the products and services available through the Site.  Where required, we comply with applicable legal frameworks relating to the collection, storage, use, and transfer of personal information.

9.              Limitation of Liability:

By accessing this Site and/or providing us with Personal Information and other data, you expressly and unconditionally release and hold us harmless from any and all liability for any injuries, loss, or damage of any kind arising from or in connection with the use and/or misuse of such information.  In addition, while we take efforts to ensure the proper and appropriate use of data by our service providers that may receive your information from us, we are not responsible for any injuries, loss, or damage of any kind arising from or in connection with the use and/or misuse of your information caused by those service providers.

10.           Changes and Updates to this Privacy Notice:

We reserve the right to make changes to this Privacy Notice at any time.  We will notify you about significant changes in the way we treat your information by notification through our mobile application or by sending you an email so that you can choose whether to continue using the Site.  Please revisit this page periodically to stay aware of any changes to this Privacy Notice. 

11.           Do Not Track Disclosures

Third parties such as advertising networks, analytics providers, and widget providers may collect information about your online activities over time and across different websites when you access or use our services.  Currently, various browsers offer a “Do Not Track” option, but there is no standard for how “Do Not Track” should work on commercial websites.  Due to lack of such standards, the Site does not respond to Do Not Track consumer browser settings.  

12.           Our Contact Information: Please contact us with any questions or comments about this Privacy Notice by e-mail at [email protected].