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Last updated: [09.10.2023]

These Terms of Use are entered into by and between you and [Petsocare LLC] (“we” or “us”). These Terms of Use, together with our Privacy Notice, [https://petsocare.com/privacy-policy/], set forth the terms and conditions (collectively, “Terms”) that apply to your access and use of our website, located at [https://petsocare.comour branded pages on social media services, and our mobile app (collectively, the “Site”).  We may at times ask you to review and accept supplemental terms that apply to your interaction with a specific product or service. 

By using or accessing the Site you agree to these Terms, as updated from time to time in accordance with Section 11 below. If you do not want to agree to these Terms, you must not access or use the Site.

These Terms state that any disputes between you and us that cannot be resolved informally must be resolved in arbitration or small claims court.

  1. Acceptance.  To use the Site you must (i) be at least eighteen (18) years of age, or, if you are under 18 years of age but are at least 13 years old, you must use the Site with the consent of your parent or legal guardian; (ii) have not previously been suspended or removed from the Site; and (iii) use the Site in compliance with any and all applicable laws and regulations.  
  2. Account Registration.  To access some features of the Site (for example, placing an order), you may be required to register for an account.  When you register for an account, we may ask you to give us certain identifying information about yourself, including your email address and other contact information, and to create a username and password (“Registration Information”).  When registering for and maintaining an account, you agree to provide true, accurate, and current information about yourself.  You also agree not to impersonate anyone, misrepresent any affiliation with anyone, use false information, or otherwise conceal your identity from us for any purpose. You are solely responsible for maintaining the confidentiality and security of your password and other Registration Information.  For your protection and the protection of other users, we ask you not to share your Registration Information with anyone else.  If you do share this information with anyone, we will consider their activities to have been authorized by you.  If you have reason to believe that your account is no longer secure, you must immediately notify us at [email protected].  As further described in Section 10, we have the right to disable any account, username, password, or other identifier, whether chosen by you or provided by us, at any time, in our sole discretion for any or no reason, including if, in our opinion, you have violated any provision of these Terms.  
  3. Prohibited Conduct.  You agree not to: A. Use the Site for any illegal purpose, or in violation of any local, state, national, or international law; 
    B. Violate or encourage others to violate our rights or the rights of third parties, including intellectual property rights;  C. Use the Site in any manner that could damage, disable, overburden, or impair the Site; D. Post, or upload any content that is unlawful, defamatory, libelous, inaccurate, or that a reasonable person could deem to be objectionable, profane, indecent, pornographic, harassing, threatening, hateful, or otherwise inappropriate;  E.    Interfere in any way with security-related features of the Site;  F. Interfere with the operation or any user’s enjoyment of the Site, including by uploading or otherwise disseminating viruses, adware, spyware, worms, or other malicious code, making unsolicited offers or advertisements to other users, or attempting to collect personal information about users or third parties without their consent;  G. Access, monitor or copy any content or information of the Site using any robot, spider, scraper, or other automated means or any manual process for any purpose without our express written permission; H. Perform any fraudulent activity, including impersonating any person or entity, claiming false affiliations, accessing the accounts of other users without permission, or falsifying your identity or any information about you, including age or date of birth;  I. Submit or post any material that will harm our public image, goodwill, or reputation; or J. Sell or otherwise transfer the access granted herein.
  4. Third Party Content.  The Site may contain links to third party websites, applications, and services or offer promotions to third party services.  Your interactions with a third party either on our Site, based on a promotional offer to a third party’s service, or based on such third party's participation or presence on our Sites, are solely between you and the third party. We provide these promotional offers and links as a convenience, and do not control or endorse these third-party websites, applications, and services.  Furthermore, you acknowledge and agree that we have not reviewed the content, advertising, products, applications, services, or other materials that appear on such third party websites, and are not responsible for the legality, accuracy, or appropriateness of any such content or service, and shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of any such third party websites, applications, or services. If you choose to interact with a third party’s website, application, or service while on our Site or leave our Site to access any third party’s website, application, or service, you should review their respective terms and privacy policies, and you access those third-party websites, applications, and services at your own risk.
  5. Intellectual Property.  This Site and its entire contents and features (including its name, all information, software, text, images, logos, video, audio and the design) are owned by us, our licensors, or other providers of such material and are protected by applicable United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. This Site nor its materials may be copied, altered, reproduced (including derivatively reproduced), reverse engineered, republished, decompiled, disassembled, enhanced, uploaded, posted, publicly displayed or performed, downloaded, mirrored, transmitted, or distributed in any way without our express permission, except as may be required for you to access and view the Site. You may not access or use this Site for any commercial purposes, or in the event that Petsocare permits copies of its materials to be made, modify copies of any materials from this Site, or delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this Site.  Any use of this Site not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.  We intend to vigorously enforce our rights, including our intellectual property rights.  You acknowledge and agree that you relinquish all ownership rights in any ideas or suggestions that you submit to us through this Site. Our name, our logo, and all related names, logos, product and service names, designs, and slogans are trademarks of us or our affiliates or licensors. You must not use such marks without our prior written permission.
  6. User Content.  This Site may enable users to post, submit, publish, display, or transmit to other users or other persons (hereinafter, “post”) content or materials (collectively, “User Contributions”) on or through the Site.   By providing any User Contribution on the Site, you grant us and our affiliates and service providers, and each of their and our respective licensees, successors, and assigns the right to use, reproduce, modify, perform, display, distribute, and otherwise disclose to third parties any such material for any purpose.  You represent and warrant that (i) you own or otherwise have the right to grant the license granted above with respect to any content you post to the Site and (ii) all of your User Contributions will comply with these Terms.  You understand and acknowledge that you are responsible for any User Contributions you post, and you, not we, have full responsibility for such content, including its legality, reliability, accuracy, and appropriateness.  We are not responsible or liable to any third party for the content or accuracy of any User Contributions posted by you or any other user of the Site. Petsocare reserves the right (but is not obligated) to: (a) record the dialogue on our Site; (b) investigate an allegation that a User Contribution does not comply with these Terms and determine in its sole discretion to remove or request the removal of the User Contribution; (c) remove User Contributions which are abusive, illegal, disruptive, or outdated, or that otherwise fail to comply with these Terms; (d) terminate a user's access to any or all parts of our Sites upon any breach of these Terms or the law; (e) monitor, edit, or disclose any User Contribution; (f) edit or delete any User Contribution posted on our Site, regardless of whether such User Contribution violates these Terms. Without limiting the foregoing, we have the right to cooperate fully with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Site.  Furthermore, we have the right to disclose your identity or other information about you to any third party who claims that material posted by you violates their rights, including their intellectual property rights or their right to privacy.  We may also take any action with respect to any User Contribution that we deem necessary or appropriate, including if we believe, in our sole discretion, that such User Contribution infringes any intellectual property right or other right of any person or entity, threatens the personal safety of users of the Site or the public, or could create liability for us.  YOU WAIVE AND HOLD HARMLESS US AND OUR AFFILIATES, LICENSEES, AND SERVICE PROVIDERS FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY US/ANY OF THE FOREGOING PARTIES DURING, OR TAKEN AS A CONSEQUENCE OF, INVESTIGATIONS BY EITHER US/SUCH PARTIES OR LAW ENFORCEMENT AUTHORITIES. Petsocare will review material before it is posted on the Site, but cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications, or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
  7. Colors.  Petsocare strives to display as accurately as possible the colors of the products shown on its Site but cannot guarantee that the colors shown on the Site exactly reproduce the colors of the products that will be delivered.
  8. Terms of Sale.  We reserve the right to refuse to process or complete any order you place with us for any reason. For example, we may reject your order if we know or suspect that you intend to resell some, or all of the products specified in your order as part of a commercial business. You may only purchase our products for private and domestic purposes. We expressly prohibit purchases for resale and/or reselling any product as part of any business (including any online business) unless expressly agreed to in writing by Petsocare. All applicable prices are set forth alongside the goods and services offered on the Site. Such prices are subject to change at any time by us in our sole discretion. You will be responsible for the prices stated at the time of your transaction, as well as any: (i) sales, use, excise, and related taxes; and (ii) delivery charges. Payment may only be made with a valid credit or debit card, or use of a bona-fide electronic payment provider (e.g., PayPal). All payments shall be processed through [Stripe] payment processing and Petsocare will not retain your payment information. By using any such card or payment provider, you are hereby representing and warranting your full right and authority to make such purchase in the manner elected without violating any applicable law, rule, or regulation.   
    It is our responsibility to deliver your accepted order to you at the address you provide when making the order. We will use reasonable efforts to deliver your order within a reasonable timeframe, but Petsocare will not be held responsible for delays or non-performance caused by activities or factors beyond its reasonable control, including without limitation, weather, strikes, floods, lockouts, fires, acts of God, terrorism, and/or vendor, supplier, or other third-party delays, non-performance, or failures of any kind.
  9. Reliance on Information Posted.  The information presented on or through the Site is made available solely for general information purposes. We do not warrant the accuracy, completeness, or usefulness of this information.  Any reliance you place on such information is strictly at your own risk.  We disclaim all liability and responsibility arising from any reliance placed on such information by you or any other visitor to the Site, or by anyone who may be informed of any of the Site’s contents.
  10. Termination.  If you violate these Terms, your permission to use our Site may be terminated.  In addition, we, in our sole discretion, may suspend or terminate your user account and/or suspend or terminate some or all of your access to the Site at any time, with or without notice to you.  You may terminate your account at any time by contacting us at [email protected].  After your account is terminated, information and content previously provided by you will no longer be accessible through your account, but we may continue to store such information and content, and it may also be stored by third parties to whom it has been transferred through your use of the Site.
  11. Modification of the Terms.  We reserve the right at any time to modify these Terms and to impose new or additional terms or conditions on your use of our Site.  Such modifications and additional terms and conditions will be effective immediately upon notice.  We will make reasonable efforts to notify you of any material changes to the Terms, including by posting a notice to our Site or by sending an email to any address you may have provided to us.  Your continued use of our Site following notice will be deemed acceptance of any modifications to the Terms.
  12. Disclaimers of Warranties.  Petsocare does not manufacture (or direct the manufacture of) any of the goods or services offered on our Site in any way. The availability on our Site of goods and services does not constitute an affiliation with or endorsement of any of the goods or services or their manufacturer. THE PRODUCTS ON OUR SITE IS PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.  Although we seek to maintain safe, secure, accurate, and well-functioning services, we cannot guarantee the continuous operation of or access to our Site, and there may at times be inadvertent technical or factual errors or inaccuracies.  YOUR USE OF OUR SITE IS AT YOUR OWN RISK. PETSOCARE ASSUMES NO RESPONSIBILITY AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, BROWSING OF, OR DOWNLOADING OF ANY MATERIALS OR CONTENT FROM THE SITE.  We specifically (but without limitation) disclaim (i) any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, or non-infringement of intellectual property of a third party; and (ii) any warranties arising out of course-of-dealing, usage, or trade.  You assume all risk for any damages that may result from your use of or access to our Site.  We do not guarantee the accuracy of, and disclaim all liability for, any errors or other inaccuracies in the information, content, recommendations, and materials made available through our Site.
  13. Limitation of Liability.  IN NO EVENT WILL WE BE LIABLE TO YOU FOR ANY INCIDENTAL, SPECIAL, CONSEQUENTIAL, DIRECT, INDIRECT, OR PUNITIVE DAMAGES (INCLUDING PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF FORESEEABLE, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT WE HAVE BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.  Some jurisdictions do not allow the disclaimer of warranties or limitation of liability in certain circumstances.  Accordingly, some of the above limitations or the disclaimer of warranties in Section 12 may not apply to you.
  14. Limitations Regarding Information and Advice.  Any content available on our Site that concerns the health of your pet is provided for informational purposes only. Such information is not intended to be, and is not, professional veterinarian advice or a substitute for such advice, or for diagnosis, treatment, cure, or prevention of any health conditions for your pet or any other animal, and you should not rely on them as such. For any medical or health related advice concerning the care and treatment of your pet or any other animal, contact your regular veterinarian or local animal hospital.
  15. Indemnification.  You agree that you will be personally responsible for your use of our Site, and you agree to defend, indemnify, and hold us, our officers, directors, employees, consultants, affiliates, subsidiaries, and agents, harmless from and against any and all claims, liabilities, damages, losses, and expenses (including attorneys’ and accounting fees and costs), arising out of or in any way connected with (i) your access to, use of, or alleged use of our Site and/or the products offered on our Site; (ii) your violation of the Terms or any applicable law or regulation; (iii) your violation of any third party right, including any intellectual property right, publicity, confidentiality, property, or privacy right; or (iv) any disputes or issues between you and any third party.  We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and in such case, you agree to cooperate with our defense of such claim.
  16. Governing Law.  These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.  Subject to Section 18 which provides that disputes are to be resolved in small claims court or through arbitration, to the extent that any lawsuit or court proceeding is permitted hereunder, you and we agree to submit to the exclusive personal jurisdiction of the state courts and federal courts located within [New York County], New York, for the purpose of litigating all such disputes.
  17. Geographic Restrictions.  We provide this Site for use only by persons located in the United States.  We make no claims that the Site or any of its content is accessible or appropriate outside of the United States.  Access to the Site may not be legal by certain persons or in certain countries.  If you access the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
  18. Dispute Resolution.  Should you and Petsocare have a dispute, Petsocare is committed to engaging with you to resolve it. Therefore, for any dispute that arises between you and Petsocare, the parties agree that they will first make a good faith effort to resolve the dispute informally. This informal dispute resolution process is a condition precedent to commencing any formal proceeding in arbitration or small claims court. The parties agree that any relevant limitations period and filing fee or other deadlines will be tolled while the parties engage in this process. For your disputes with Petsocare, you must first send your name, address, telephone number, email address to Petsocare; a detailed description of your dispute; and the nature and basis of your claims and the relief sought, along with the calculation you used (the “Notice”) to the following email address: [email protected]. You and Petsocare agree to negotiate in good faith about the dispute. This process should lead to resolution of the dispute, but if the matter is not resolved within sixty (60) days after Petsocare’s receipt of the written description detailed above, you and Petsocare agree to the further dispute resolution provisions below. This time period will start to run upon receipt of the information referenced above. In the interest of resolving disputes between you and us in the most expedient and cost effective manner, you and we agree to resolve disputes through arbitration or small claims court if a claim is within such court’s jurisdiction, provided that such action may not be transferred, removed or appealed to a different court.  All arbitration matters shall be settled under the rules of the American Arbitration Association in accordance with its Consumer Arbitration Rules. Notwithstanding any of the above, you agree that either party may seek injunctive or other equitable relief in any state or federal court having jurisdiction to grant such relief in the event of actual or threatened infringement or misappropriation of intellectual property rights. You hereby expressly waive a trial by jury. You hereby agree not to participate in a class action for any claims covered by this agreement. This provision shall survive the termination of this agreement.
  19. Modification of the Site.  We reserve the right to modify or discontinue, temporarily or permanently, some or all of the Site at any time without any notice or further obligation to you.  You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuance of any of the Site.
  20. General: K. Entire Agreement. These Terms, together with the Privacy Notice, constitute the entire and exclusive understanding and agreement between you and us regarding your use of and access to the Site, and except as expressly permitted above, may only be amended by a written agreement signed by authorized representatives of the parties. L. No Waiver. The failure to require performance of any provision shall not affect our right to require performance at any time thereafter, nor shall a waiver of any breach or default of the Terms constitute a waiver of any subsequent breach or default or a waiver of the provision itself. M. Paragraph Headers.  Use of paragraph headers in the Terms is for convenience only and shall not have any impact on the interpretation of particular provisions. N. Severability. In the event that any part of the Terms is held to be invalid or unenforceable, the unenforceable part shall be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.